Our Advantage
The 1Kosmos Advantage
1Kosmos remote caller verification takes the guesswork out of identity verification at the IT Service Desk. It replaces antiquated identity self-attestation techniques and manual manager approvals with a modern, automated workflow that validates government-issued credentials and matches them to live biometrics with +99% accuracy for high-assurance verified identity.
When a caller requests agent assistance, such as a credential reset, the agent initiates a verification process triggering a guided workflow the caller can execute from any camera-equipped mobile phone or desktop.
First, the caller scans a picture ID (e.g., Passport, Driver’s License, or National ID) and then provide a live selfie. The offline credential is checked for authenticity and the selfie is matched using AI to the photo ID. Agents receive a simple pass or fail notice.
With the caller’s identity established, the agent can proceed with high assurance that the individual is legitimate. Additionally, caller PII (Personally Identifiable Information) is not exposed to the agent at any time. It remains private throughout the entire process.
The 1Kosmos remote caller verification solution can be implemented stand alone and generally configured for operational use within 48 hours. Alternatively, it can be integrated with case management solutions via out of the box connectors or via the robust API framework.
1Kosmos identity-based verification defeats social engineering attacks on the IT Service Desk by taking the onus off agents to ensure callers are genuine.
Service Desk Caller ID Verification
1Kosmos remote identity verification provides a seamless solution without extensive integration and does not expose caller PII (Personally Identifiable Information) to service desk agents, bolstering privacy safeguards.
Easy Integration
1Kosmos remote caller verification provides a seamless identity verification solution without extensive integration. It’s generally operational as a stand-alone application in less than 48 hours or easily integrated via out of the box connectors or APIs with existing service desk and case management platforms.
Identity Verification
A selfie, with a built-in liveness check and protection from deepfakes, is captured and compared to the image scanned from the government-issued ID during the verification step. The selfie must match the document image, increasing the level of assurance for the caller’s identity.
Data and Privacy Management
The data captured by 1Kosmos will be held within the session’s cached memory, and the data used will be deleted from memory, once verification is completed. No PII data will be available to the agent.
Caller Experience
Callers are guided through the verification process which is appless and does not require registration. The verification can be completed via a mobile device, or a desktop equipped with a camera.
